Policies FAQs

These questions all relate to general PCs for People policies regarding refunds, returns, and warranties.

Do the computers come with a warranty?

The computer you receive comes with a 90-day hardware warranty. If something happens to it within those 90 days bring it back and we will repair it for free, unless it is something user-caused (virus, spilling water on it, dropping it, etc.). After the 90 days, or if the problem is user-caused, repair costs start at $25, although the first reinstall of Windows is free. If you have opened your computer, altered your operating system, or had someone else attempt to repair it, your warranty is void.

Laptop batteries are warrantied for 7 business days.

Upward exchanges are permitted during the 90-day warranty period if the computer is in working condition and free of significant cosmetic damage. PCs for People staff reserves the right to decline an upward exchange based on the condition of the computer.

Are laptop batteries covered under the warranty?

Yes, but only within 7 business days of the purchase date of the laptop.

Can I exchange my computer for a different one?

Upward exchanges are permitted during the 90-day warranty period if the computer is in working condition and free of significant cosmetic damage. PCs for People staff reserves the right to decline an upward exchange based on the condition of the computer. Exchanges between two equal-value computers are not permitted unless the computer is unrepairable and needs to be replaced under its warranty.

If I move to an area without coverage can I get a refund?

We cannot refund you money for your device, but we can refund any full months that have not been used.

Can I return my modem for a refund?

Modems can be returned for a refund within 7 business days from the date of purchase. Devices must be in working condition and in good shape. We reserve the right to decline a refund for a device that has been physically broken or damaged. After 7 business days, the only refund that is available is for the full remaining months of service. Note: this policy applies to in-store purchases only! See our online terms of service page for online purchases.

 

Can I return an accessory I purchased for a refund?

New accessories may be returned within 7 business days if the package has not been opened. Used accessories may be returned within 7 business days if they are in good working condition.

Accessories that are included with a computer, such as a laptop charger, monitor or keyboard, are covered under the 90-day hardware warranty and can be replaced if they are defective and the damage is not user-caused.