Repair & Virus Prevention FAQs

These questions all relate to repair time-frames, costs, and virus protection.

How long will my repair take?

Every attempt will be made to complete your repair within 2 weeks.

Do you repair computers that weren't received from PCs for People?

Yes, PCs for People will repair computers even if they weren't purchased from us, as long as you qualify for our program.

How much does a repair cost?

Basic repairs are $25, although the first Windows reinstall on a computer from us is free.  If parts need to be ordered that we don't have in stock, it is the cost of ordering the parts as well as the $25 basic repair fee.

For a laptop that requires a screen replacement or for us to open the computer to reach the motherboard, it is a $35 repair fee.

If what we need to do to repair your computer erases the data, and you want that saved, it is an additional $20.

When do I pay for my repair?

You pay when the repair is completed. Parts are paid for at the time they are ordered (generally at drop-off).

How will I know when my repair is finished?

As soon as a repair is finished, we will call you and let you know. Make sure we have the correct phone number when you drop off the repair.

You repaired my computer and it got a virus the next day. Do I have to pay to have it fixed again?

Yes, you will have to pay $25 dollars to have viruses removed by us because viruses are not covered under our warranty. We have installed anti-virus protection on all computers we distribute and repair. However, most of these programs will not work if you do not click on them. If you have further questions about avoiding viruses, view our Repair Cheat Sheet, call us, or ask the person you picked up your repair from.

How do I protect my computer from viruses?

We have installed Malwarebytes, CCleaner, and Microsoft Security Essentials on your computer to help protect it from viruses. Instructions on how to use each of the programs are listed in the questions below. Here is a PDF with information about virus protection strategies. If you have used all the programs we have installed on your computer and you are still experiencing virus or malware problems, you can also download AdwCleaner at this website. Be sure to click only the "Download Now @BleepingComputer" button.

If you have a free computer with Linux instead of a Windows computer, good news! Your computer is automatically secured against viruses and there is nothing extra you need to do.

How do I use MalwareBytes to clean my computer?

Malwarebytes is installed on all PCs for People computers. To use it, double click the Malwarebytes icon on the desktop OR browse to Start > All Programs > Malwarebytes Anti-Malware > Malwarebyates Anti-Malware. Once the program is open use the directions on this webpage starting on step 6 to clean your computer.

How do I use CCleaner to clean my computer?

CCleaner is installed on all PCs for People computers. To use it double click the CCleaner icon on the desktop OR browse to Start > CCleaner > CCleaner. Once the program is open use the directions on this webpage to clean your computer.

How do I use Microsoft Security Essentials? (applies to computers with Windows 7 only)

There’s not much to do. Microsoft Security Essentials works in the background to protect your PC. It checks for updates automatically a few times a day and doesn’t slow your PC down while it works. You can learn more about the program and what the different colored icons mean at Microsoft's website.

How do I use Windows Defender? (applies to computers with Windows 8 only)

There's not much to do. Windows Defender works in the background to protect your PC. It checks for updates automatically. Click here for more information about using Defender, running a scan, and removing viruses.

How can I install and use AdwCleaner?

Using AdwCleaner is very simple. Visit this website and be sure to click only the "Download Now &BleepingComputer" button. Once the program is downloaded, run it. You will then be presented with a screen that contains a Scan and Clean button. The Scan button will cause AdwCleaner to search your computer for unwanted programs and then display all the files, folders, and registry entries found on your computer that are used by adware programs.

When the scan has finished, look through the scan results and uncheck any entries that you do not wish to remove. When you are satisfied with the selection, simply click on the Clean button, which will cause AdwCleaner to reboot your computer and remove the files and registry entries associated with the various adware that you are removing. On reboot, AdwCleaner will display a log showing the files, folders, and registry entries that were removed.

When running AdwCleaner it will reset your search settings to the default one if it detects it has been changed by an adware. If you see the warning that states AdwCleaner is trying to change your browser settings, please allow it to do so.

Is there a way to return my computer to the way it was when I first got it by reinstalling Windows 7?

If your copy of Windows 7 has been added after February 2015 (so if you either bought your computer after that time or if it was completely reinstalled in a repair), then YES, you can reinstall Windows 7 at home! Click here to see a PDF file with step-by step instructions and pictures of what to do, or follow the instructions below:

  1. Turn off your computer. Turn it back on. Before Windows loads, press F6 repeatedly until you see "Windows is loading files..."
  2. Set the Keyboard Input to US and click Next.
  3. Choose an administrator account and enter the password. If you have not changed the account, the User name is PCs for People and the Password is blank.
  4. From the next menu, select Reinstall Windows.
  5. On the next screen, click Yes after reading about where your old files will be saved.
  6. Your reinstall will begin! It takes about 30 – 60 minutes to complete.
  7. Do you want to delete your old files?
    • Say Yes if you have your files backed up or nothing important is on the computer
    • Say No if there are any important files you need. You can find them by clicking: Start -> Computer -> Local Disk (C:) -> Windows.old
  8. If you set up an external hard drive or flash drive as a backup, you can plug it in and restore your files by clicking Restore my files. Otherwise, click Cancel.

How can I reinstall or refresh my Windows 8 computer?

  1. Point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.
  2. Tap or click Update and recovery, and then tap or click Recovery.
  3. There are two choices: Remove everything and reinstall Windows or Refresh your PC without affecting your files. Choose to remove everything unless you have pictures, videos, documents, or music on the computer that you need to save. Click Get Started below the one you choose and follow the instructions on screen.